Legal Compliance

• A Valid New Zealand Business Number (NZBN) is required.
• Comply with NZ transport and road safety regulations.
• Insurance requirements:
  • Vehicle insurance
  • Public liability insurance
  • Transit/goods-in-transit insurance (recommended)

Service Standards

• Accurate quotes with no hidden charges.
• Be punctual, professional, and reliable.
• Careful handling of goods — movers are responsible for damages.
• Communicate proactively about delays or changes.

Communication and Conduct

• Use MoveKot platform for communication until the quote is accepted.
• No sharing of personal contact details pre-quote acceptance.
• No solicitation or false information.
• Respect customer privacy; contact only for job-related matters.

Dispute Resolution

• Attempt to resolve issues professionally.
• MoveKot may mediate but holds no legal responsibility.
• Repeated complaints or unprofessional conduct may lead to suspension.

Reviews and Ratings

• Performance affects visibility on the platform.
• No pressuring for reviews or offering incentives.

Prohibited Activities

• No subcontracting without consent.
• No transporting illegal substances or prohibited items under New Zealand law.
• No abusive, threatening, or discriminatory behaviour.

Legal Obligations

• Comply with the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
• Provide services with reasonable care and skill.
• Complete services on time and at a reasonable cost if not pre-agreed.

Providing Accurate Information

• Provide accurate move details, including inventory and access issues.
• Notify movers of any changes promptly.

Choosing a Mover

• Review quotes, ratings, and profiles carefully.
• Don't base your decision solely on the cheapest quote.

Communication Etiquette

• Use MoveKot for all communication before accepting a quote.
• Respectful and professional communication is expected.

Booking and Moving Day Responsibilities

• Be available on the agreed date/time.
• Inform your mover early if rescheduling or cancelling.
• Have your items packed unless you arranged for packing services.

Payment and Transactions

• Confirm payment method and amount beforehand.
• Never pay outside of agreed secure methods.
• Ask for receipts or payment confirmation if needed.

Respect for Movers

• Be cooperative and respectful.
• Ensure safe and clear access.

Reviews

• Leave an honest review after your move.

Dispute Handling

• Try to resolve issues directly with your mover.
• MoveKot can mediate, but is not liable for agreements or payments.

Your Rights

• Protected under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
• Services must be delivered with care, on time, and at fair prices.